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1. Support Centre
Monday to Friday 8am to 5pm. Also, on Saturday 8am to 2pm 2. Communication TTL communicates to all clients electronically via email, forum posts, website notices & our monthly newsletter. All communications are sent to your email address you provided to us. It is the responsibility of the client to ensure TTL has the correct email address recorded. We make every effort to keep clients informed. He Help & Installation TTL provides support for its own satellite connections using the applications of Microsoft Operating Systems, Linux, Internet Explorer, Outlook and Outlook Express. TTL cannot be expected to provide support for applications that the manufacturer or vendor themselves has ceased to support. The subscriber is also responsible to abide by any product licensing requirements. TTL is required to offer support for a VSAT internet connection only. Also, Networking and indoor wireless network setup by TTL will be supported including hardware and software. Although TTL support personnel may have experience or knowledge with other software applications, networking and other technical matters, any helpful advice or troubleshooting assistance is provided purely at our discretion. TTL recommends clients seek support and assistance from the place of purchase, directly with the software manufacturer or engages a PC / Network Technician. The responsibility of any additional connectivity lies with the subscriber. The vast majority of support provided by TTL is to be paid for by the client, including the initial setup of the service to networking of systems and troubleshooting of sites. However if there is a fault on the client’s site beyond TTL control due to (act of war, weather, fire outbreak, etc) equipment maybe replaced at the cost of the client. For all other charges, please refer to the Schedule of bandwidth charges and cost of installation from our office. TTL provides the client with initial setup information and basic troubleshooting steps. Greater detail, pointers, hints from other TTL clients and answers to frequently asked questions can be answered by coming to the office or via email support. Whilst TTL makes every effort to answer each client's call as it presents however, we recommends client's forward detailed messages about their service fault via email to tenkoajtechnologyltd@yahoo.com for more accurate advice and faster troubleshooting.
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