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Welcome! Company Policies TTL, the Internet division of Tenkoaj Technology Ltd (TTL), is dedicated to providing individuals and organizations with effective and affordable Internet access. In order to maintain a high standard of service that meets the needs of all TTL customers and to avoid problems that often result from disseminating information that is either harmful, false, malicious, or violates the rights of others, we find it necessary to establish the following terms and conditions. Please note that Use of any of TTL services constitutes acceptance of these terms and conditions by Customer. The following information is important and is provided in an effort to further clarify the main points by which Tenkoaj Technology Ltd delivers its service. This information pertains to all plans and services provided by Tenkoaj Technology Ltd under the COMPANIES AND ALLIED MATTERS ACT 1990.
1. Support Centre
Monday to Friday 8am to 5pm. Also, on Saturday 8am to 2pm
2. Communication TTL communicates to all clients electronically via email, forum posts, website notices & our monthly newsletter. All communications are sent to your email address you provided to us. It is the responsibility of the client to ensure TTL has the correct email address recorded. We make every effort to keep clients informed. 3. Notice Periods Written notice is required. Electronic format is acceptable. TTL will provide the client with a minimum of 21days notice in order to update or change any pricing, service terms, conditions or contract variation, including Privacy Policy, Standard Terms & Conditions or similar. However TTL will not advise existing clients of pricing offers which are made available only to new applications. TTL will provide the client with three (3) days window in which to make payment of any invoice. The invoice issue date and payment due date is stated on each invoice. Tenkoaj Technology Ltd may suspend any service without further notice if payment has not been made within the Three (3) days. TTL sends out an automated payment reminder no less than 48 hours prior to the suspension of service for non payment. Our client management system will automatically suspend services on or after the due date having elapsed. However if any payment arrangements are not met or there is any further dishonor of payment, service suspension will occur immediately without further notice. Reconnection charge is $200. In the event of a known or scheduled service disruption TTL will provide no less than 72hours notice advice to clients. In the event of an unknown or unscheduled service disruption, TTL will make every effort to inform clients of the disruption details within 72 hours. In addition once a service disruption is announced, an info message will be sent to all customers via email. If a client wishes to dispute or question any invoice or charge, that dispute must be received by the Customer Care within seven (7) days of the invoice issue date. Invoice disputes will not be accepted later than 7 days from the invoice issue date. If a client wishes to alter their service in any way (plan upgrade, speed change etc) notice must be provided to the Customer Care prior to the 25th of any given month for the change to take effect from the 1st of the following month. If a client wishes to cancel, terminate or suspend their service, notice must be provided to the Customer Care prior to the 25th of any given month for the change to take effect from the 1st of the following month. Any service cancellation prior to the completion of the 18month contract period will incur the stated service cancellation fees. 4 5. Services TTL supplies VSAT connection as required. Our two way satellite services are "always on" and do not require any telephone line or dialup connection for the internet. Both outgoing (upload) & incoming (download) data travels via the satellite. TTL does not restrict access for clients. Clients can access the internet at any time of day or night. TTL does have the provision to impose an Acceptable & Fair Use Policy and takes all measures available to restrict questionable internet activity (such as broadcasting / large downloads / spamming). All TTL clients are charged the monthly plan subscription. Whilst we make best efforts to remedy any service breaks or interruptions as quickly as possible, TTL is not responsible for any break or interruption of the service, howsoever caused. 6. Accounts & Billing TTL issues invoices to the client's nominated email address. Our billing cycle commences on the date whereby a site is activated in any given month and cycles to a day to the due date of the next month. Invoice will state which month the plan fee is being charged TTL accepts cash payment at our office or deposits to our Zenith bank account. Any client that makes payment to the designated account should forward the copy of the teller via email within an hour that the money is deposited. TTL requires all invoices to be paid in full within three (3) days of issue to avoid service suspension. If payment is not made within 3 days, without further notice TTL may suspend the service for non payment. Reconnection charge is $200. Moreover, if a client refused to pay at the due time or paid part of the subscription instead of the full subscription, he will be liable to pay the charge of $150. Payment made is not refundable. The service may be reactivated within 24 business hours of payment being received. Non payment for the service is also cause for a breach of contract notice whereby TTL can refuse to reconnect the service. Payment can be made as below:
Account Name: Tenkoaj Technology Ltd Bank: Zenith Branch: Aminu Kano Account Number: 6017809322 Note: payment can be made in all branches of Zenith bank nationwide 7. Complaints Policy TTL is committed to providing quality client care and achieving a high level of customer satisfaction. To achieve this TTL has engaged a dedicated Customer Care service. TTL takes all matters of complaint very seriously. If a client appears to be expressing dissatisfaction, the initial team member will encourage the client to state their concerns or provide feedback in writing. Once a written complaint is received the Customer Relations Manager will establish telephone contact within 24 - 48 business hours to ensure they fully adhere to. 8. 9. Information Security a) Backup Procedures TTL does not backup individual email accounts on the mail server. b) Improving Security Services TTL recommends the use of a firewall to restrict access to your computer from the outside world. In addition an up to date virus scanner will protect your computer from any malicious programs. Using the most up to date version of applications will also increase security by ensuring that any bugs and vulnerabilities can not be exploited. c) Control of other Parties TTL advises clients to never give out any password information as it can be potentially damaging to your business. 10. 11. The Future TTL will continue to offer the current service pricing & conditions unless there is a change in bandwidth prices. Beyond this time, TTL (at present) does not expect there to be any major service or plan alterations. 12. Compliance TTL make every effort to adhere to all required Federal Government and industry standards. 13. Associations In usual business practice, TTL holds associations with varying Satellite Providers such as Intelsat, being an accredited provider of the VSAT internet service.
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